Antrop is a service and UX design agency that helps companies to work close to the customer. We analyse real customer experiences and design services that really match people's needs, behaviours and motivation.
The work together with Antrop has been interesting and rewarding in several ways. Particularly useful is how we have gained insight in to what it takes to become a customer-centric organization – which was not put in the assignment at first but identified as an important key area for success during the project.
Sofia Grosche, Head of Insight and Innovation at Länsförsäkringar
We sharpen the experience of your service
Antrop helps you understand your customers, innovate the services you offer and introduce a modern, customer-focused approach to your organisation.
Service design is the simplicity of identifying the total experience of a service or situation to identify how to better meet customers’ needs in an existing or a new service.
Focussing forwards and making necessary prioritising is a challenge that we have been helping companies with for fifteen years. Together we work out a feasible plan that meets the business’s values and customer needs.
Focusing forwards and making necessary prioritising is a challenge that we have been helping companies with for fifteen years. Together we work out a feasible plan that meets the business’s values and customer needs.
A truly customer-focused approach is the key to great services. It often requires a combination of new roles, changed work methods, training and new forms of collaboration in your organisation.
Customer insights from around the world
Antrop is Sweden's representative in the network International UX Partners. This allows us to conduct international studies for our clients and give your team customer insights from around the world.